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Service Philosophy

Market Orientation

Market Orientation

Fully research each market, understand the actual needs of different customers, and truly achieve personalized customization. Improve the sensitivity and adaptability to the market, establish a rapid user-centered response mechanism; adhere to the principle of leading technology, design and produce advanced products of more advanced technology, better performance, better quality and more reasonable price for users.

Customer First

Customer First

Customers, regardless of scale, shall be treated equally and enjoy the king-like services. Provide technical service support online 24 hours a day, put users in the first place, and implement the concept of customer first to the whole process of pre-sale, sale and after-sales.

Top Level Quality Control System

Top Level Quality Control System

Strictly control the quality of the products. Once each truck goes offline, it undergoes strict quality inspection to ensure that each truck is delivered to the customer in a perfect state and establish a good reputation and brand image.

Stand in Clients Shoes

Stand in Clients Shoes

Think of the client's thoughts, worry about the urgency from them. Stand in client’s shoes, provide caring service, implement the all-round, whole-process quality service to clients, to secure that entity soothing and peace of mind can be experienced and our sincerity can be felt.

Family-like Service

Family-like Service

Create competitive advantage with service, win the market with comprehensive service solutions, provide professional after-sales service technical support, and supply original spare parts to ensure the continuous and stable operation of vehicles. For problem vehicles, solutions are available within 24 hours. Let every customer enjoy the FAMILY-LIKE service. For bulk buyers, implement personalized contract services, provide technical staff to co-work with clients’ mechanics; free pre-sales technical consultation, after-sales technical training; for SINOTRUCK products, provide lifelong service technology and service management support.


Q: Are you trading company or manufacturer?

A: We are factory. We are experienced manufacturer, have our own factory and warehouse. Welcome to visit our factory and assembly lines for credibility and reliability.

Q: Do you have stocks available?

A: Because many specification and parameters can be customized, different customers have their different requirements, meanwhile for the purpose of reducing financial stress, we seldom have trucks in stock, all trucks are latest model and produced in accordance with orders.

Q: What is the process of placing an order and what is the payment terms and trade terms?

A: After we finalize your ideal specification and parameters, a Proforma Invoice or Sales Contract shall be signed and stamped in digital copy sending by email. FOB, CIF and CFR are our frequently used trade terms. As for payment terms, we have T/T and L/C at sight.

T/T: 30% paid as advance after signed the abovementioned Proforma Invoice or Sales Contract, then production shall be arranged. We shall keep our customers updated on the process of production with pictures or videos. After production is completed, we shall send photos and videos of the final actual trucks, or customers come to inspect the trucks personally, everything is passed, then full balance payment shall be made before shipment is arranged.

L/C: 100% irrevocable L/C payable at sight. Or 30% by T/T+70% L/C at sight.

Q: How long is the production time?

A: It depends on the truck categories, for example, tractor head truck/horse needs 15-20days; Cargo truck and dump truck needs 25-35 days; trailers need 25-30 days; Tank trucks need 30 days around; but some special purpose trucks need a little longer time, like rescuing trucks, crane trucks, concrete pump truck, etc. All in all, we know our customers eager to get their trucks as fast as possible, so we shall coordinate the whole process nicely and try our utmost to reduce the production.